Alerts and Important Information

North Parham Road Branch Update

 

Branch hours temporarily 11:00 a.m. to 5:00 p.m., Monday through Thursday. Open until 6:00 p.m. Friday.



Dear Valued Customers,

In September, we began experiencing electrical issues at our North Parham branch located at 2702 N. Parham Road. Our facilities team quickly identified the issue as an electrical switch malfunction. That switch could not be repaired and had to be replaced.  Unfortunately, due to manufacturing and shipping delays, the lead time to obtain an acceptable replacement switch was excessively long. However, as this was our only realistic option, we ordered the switch and are anxiously anticipating its arrival, currently scheduled for mid-February.

In the interim, with the goal of providing uninterrupted service to our customers, we employed temporary solutions, including generators. However, mostly due to severe weather and other events beyond our control, we continue to experience intermittent power failures which have forced us, on a few occasions, to temporarily close the branch during regular business hours without advanced notice. Unfortunately, this may continue periodically until the new electrical switch is received and installed. To minimize these unexpected closures, we plan to delay our regular opening time to 11 a.m.

We know that finding your branch unexpectedly closed is frustrating, and we sincerely apologize for any inconvenience these closures may have caused. Please know our facilities team is working diligently with the company providing the generator to provide as stable power supply as possible pending the permanent fix, and we are prepared to immediately install the switch upon its arrival. We expect no further issues after that time. We appreciate your patience and understanding as we work to rectify this issue. We also appreciate your business and look forward to returning to normal operations as soon as possible.

In the meantime, please remember that we are always available to meet your financial needs online, and our Customer Care Team is available by phone Monday – Friday from 7 a.m.- 6 p.m. and Saturday from 8 a.m. – 12:30 p.m. and can be reached at 1-800-971-4671. We would also be happy to serve you at one our other nearby locations: Towne Center Branch located at 11400 Midlothian Turnpike, PH 804-594-1905; Courthouse Branch located at 6951 Commons Plaza, PH 804-748-4204; or Sommerville Court Branch located at 14441 Sommerville Court, PH 804-794-7810.