At First Community Bank and People’s Community Bank, our primary concern will always be the health and safety of our employees, customers, and communities.
While our branch lobbies, currently remain closed, you may set up an appointment to speak with your banker by calling your local branch.
If the COVID-19 virus, caring for a household member with the virus, or any workplace interruption related to COVID-19 continues to impact your ability to make your consumer and mortgage loan payments, please reach out to our client care center by calling (800) 971-4671.
Streamline your request for mortgage assistance by completing and submitting one of the forms below. These forms are for owner occupied primary or secondary mortgages and do not include mortgages on rental property. If you have previously applied for COVID-19 mortgage assistance, please select the Second Request Mortgage Modification Request form. If you have a rental property mortgage, please reach out to your banker.
Completed forms can be mailed, delivered to the drive-thru of your local branch, or uploaded below.
Click here to download the 1st Request Mortgage Modification Request Form (172KB).
Click here to download the 2nd Request Mortgage Modification Request Form (204KB).
Mortgage Modification Request Form Upload
Try our Alternative Ways to Bank Safely during this time:
- Online Banking
- Mobile Banking with Mobile Deposit
- ATMs opened 24 hours a day 7 days a week. Go to firstcommunitybank.com for locations.
- Night Drop (Don’t use debit cards? - If you need to make a deposit or a loan payment, complete the necessary paper items, place in an envelope, seal the envelope and place in the Night Drop. The Night Drop is usually located in the first lane of the drive-thru.)
Anything else? Please contact Client Care at (800) 971-4671.
We believe in facing fear with facts.
Unfortunately, even as our world fights COVID-19, fraudsters are finding ways to take advantage of fears related to the virus. Therefore, American Bankers Association, First Community Bank and People’s Community Bank encourage you to learn more about the most common scams associated with the pandemic and ways you can protect yourself, your family and your financial resources through this difficult time.
Some common scams include:
- 𝗣𝗵𝗶𝘀𝗵𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗹𝘆 𝘀𝗰𝗮𝗺𝘀. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
- 𝗦𝘁𝗶𝗺𝘂𝗹𝘂𝘀 𝗰𝗵𝗲𝗰𝗸 𝗼𝗿 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗰 𝗿𝗲𝗹𝗶𝗲𝗳 𝘀𝗰𝗮𝗺𝘀. You may be entitled to receive government funds to help ease the economic impact of the virus via check or direct deposit. However, the government will NOT ask for a fee in order for you to receive the funds, nor will you need to provide an outside entity with your personal or account information.
- 𝗖𝗵𝗮𝗿𝗶𝘁𝘆 𝘀𝗰𝗮𝗺𝘀. Fraudsters seek donations for illegitimate or non-existent organizations.
- 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗼𝗳 𝗺𝗮𝗹𝘄𝗮𝗿𝗲 through “virus-tracking apps” or sensationalized news reports.
- 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝘀𝗰𝗮𝗺𝘀. Scammers impersonate doctors and hospital staff and contact victim claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
- 𝗕𝗮𝗻𝗸/𝗙𝗗𝗜𝗖 𝘀𝗰𝗮𝗺𝘀: Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
- 𝗜𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝘀𝗰𝗮𝗺𝘀 often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.
𝟭𝟬 𝗧𝗼𝗽 𝗔𝗕𝗔 𝘁𝗶𝗽𝘀 𝘁𝗼 𝗮𝘃𝗼𝗶𝗱 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗮 𝘀𝗰𝗮𝗺 𝘃𝗶𝗰𝘁𝗶𝗺
𝟭. 𝗪𝗮𝘁𝗰𝗵 𝗼𝘂𝘁 𝗳𝗼𝗿 𝗽𝗵𝗶𝘀𝗵𝗶𝗻𝗴 𝘀𝗰𝗮𝗺𝘀. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with, and NEVER give your password, account number or Personal Identification Number [PIN] to anyone.
𝟮. 𝗜𝗴𝗻𝗼𝗿𝗲 𝗼𝗳𝗳𝗲𝗿𝘀 𝗳𝗼𝗿 𝗮 𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 𝘃𝗮𝗰𝗰𝗶𝗻𝗲, 𝗰𝘂𝗿𝗲 𝗼𝗿 𝘁𝗿𝗲𝗮𝘁𝗺𝗲𝗻𝘁. If there is a medical breakthrough, it wouldn’t be reported through unsolicited emails or online ads.
𝟯. 𝗥𝗲𝗹𝘆 𝗼𝗻 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹 𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝘂𝗽-𝘁𝗼-𝗱𝗮𝘁𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗼𝗻 𝗖𝗢𝗩𝗜𝗗-𝟭𝟵. Visit the Centers for Disease Control and Prevention, World Health Organization and your state’s health department websites to keep track of the latest developments.
𝟰. 𝗥𝗲𝗺𝗲𝗺𝗯𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝘀𝗮𝗳𝗲𝘀𝘁 𝗽𝗹𝗮𝗰𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗺𝗼𝗻𝗲𝘆 𝗶𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗯𝗮𝗻𝗸. It’s physically secure, and it’s federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.
𝟱. 𝗗𝗼 𝗮 𝗹𝗶𝘁𝘁𝗹𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗯𝗲𝗳𝗼𝗿𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝗮 𝗱𝗼𝗻𝗮𝘁𝗶𝗼𝗻. Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card or through the mail.
𝟲. 𝗞𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝘂𝘁𝗲𝗿𝘀 𝗮𝗻𝗱 𝗺𝗼𝗯𝗶𝗹𝗲 𝗱𝗲𝘃𝗶𝗰𝗲𝘀 𝘂𝗽 𝘁𝗼 𝗱𝗮𝘁𝗲. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
𝟳. 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲 𝗮𝗻𝗱 𝗮𝘃𝗼𝗶𝗱 𝗯𝗼𝗴𝘂𝘀 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸𝘀. Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: www.ABC-Bank.com vs ABC_Bank.com.
𝟴. 𝗖𝗵𝗮𝗻𝗴𝗲 𝘆𝗼𝘂𝗿 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝘀𝗲𝘁𝘁𝗶𝗻𝗴𝘀 𝘁𝗼 𝗲𝗻𝗮𝗯𝗹𝗲 𝗺𝘂𝗹𝘁𝗶-𝗳𝗮𝗰𝘁𝗼𝗿 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝘁𝗵𝗮𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗶𝘁. Multi-factor authentication—or MFA—is a second step to verify who you are, like a text with a code.
𝟵. 𝗕𝗲𝗳𝗼𝗿𝗲 𝘆𝗼𝘂 𝗺𝗮𝗸𝗲 𝗮𝗻𝘆 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀, 𝗿𝗲𝗺𝗲𝗺𝗯𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝗮 𝗵𝗶𝗴𝗵 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗳𝗼𝗿 𝗳𝗿𝗮𝘂𝗱 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄. You should be wary of any company claiming the ability to prevent, detect or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website, https://www.sec.gov/.
𝗛𝗲𝗹𝗽 𝗼𝘁𝗵𝗲𝗿𝘀 𝗯𝘆 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗰𝗼𝗿𝗼𝗻𝗮𝘃𝗶𝗿𝘂𝘀 𝘀𝗰𝗮𝗺𝘀. Visit the FBI's Internet Crime Complaint Center at www.ic3.gov to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at ftc.gov/coronavirus.
Temporary Branch Operations Changes
Beginning Saturday, March, 28, 2020, the Jonesboro Road Branch located at 164 Old Jonesboro Road in Abingdon, Virginia, will not be open on Saturdays, until further notice. Please visit our Maringo Rd. Branch at 24412 Maringo Road in Abingdon, Virginia or our Bristol Commonwealth Branch at 821 Commonwealth Ave in Bristol, VA for Saturday Drive-Thru Service.
On Saturday, March 28, 2020, the Abingdon Main Street Branch located at 340 W. Main Street Abingdon, Virginia, will not be open. Please visit our Maringo Rd. Branch at 24412 Maringo Road in Abingdon, Virginia or our Bristol Commonwealth Branch at 821 Commonwealth Ave in Bristol, VA for Saturday Drive-Thru Service.
Thank you for understanding.
As we all face the unprecedented challenges associated with the COVID-19 pandemic, we wanted to make you aware of a temporary service change that First Community and People’s Community Bank are making for the safety of our customers, staff, and communities.
Effective Thursday, March 19, at 3 p.m., our lobbies will close. We will remain open for drive-thru service and continue to provide full-service banking through our alternative methods. Additionally, lobby service will be available on a case-by-case basis, by appointment. Please contact your personal banker to arrange any in-person appointments.
Our convenient, Alternative Banking Solutions include:
- ATMs: Most accept cash and check deposits. Visit FirstCommunityBank.com for a full list of locations
- Mobile and Online Banking allows 24/7 account access with an array of valuable services, including bill pay, transfers, mobile check deposits
- Client Care Agents are available to assist at (800) 971-4671, Monday through Friday, 7 a.m. to 6 p.m., and Saturday, 8 a.m. to 12:30 p.m.
- Xpress Telephone Banking (888) 695-2265
In uncertain times, sometimes the only course is to rely on each other. We know you have lives to live, so we’re doing what we can to make it possible — while keeping you and your family safe. We will continue to provide full banking services at the impeccable level of customer service you’ve come to expect; we will just be offering them a bit differently. While temporarily closing our lobbies was a hard decision, we feel this is the best decision to keep our communities safe.
Thank you for understanding.
As a community bank, our primary concern is and always will be the health and safety of our customers, associates, employees, and communities. We are closely monitoring the ongoing developments and safety information related to the coronavirus (COVID-19) and are acting on the latest recommended guidance provided by the Centers for Disease Control and Prevention (CDC) and our state and local public health authorities.
Ongoing Service - Currently, all First Community Bank branches remain open and prepared to serve the banking needs of our customers. Although our physical locations are open, we want to remind you that, as always, you can access your account 24/7 using online banking and mobile banking, which are options that allow you to complete most transactions on any device right from your home. In addition, most of our 24/7 ATMs are now capable of accepting deposits, including cash deposits, as well as allowing withdrawals. For our most updated ATM and branch locations and hours of operation, please visit our website at firstcommunitybank.com. Our client care department is also available at (800) 971-4671, 7 a.m. to 6 p.m., Monday through Friday, and 8 a.m. to 12:30 p.m. on Saturday.
Business Continuity - Federal and state regulatory agencies require financial institutions such as First Community to have business plans and testing processes to address pandemic scenarios, such as the coronavirus. First Community has business continuity plans in place that are thoroughly and frequently tested to ensure we can continue to serve our customers. First Community is prepared to safeguard the health and safety of their customers, staff, and communities, while ensuring the delivery of important financial services such as money and credit availability, electronic banking, and Visa Debit Card services. First Community stands ready to continue to provide important financial services and support to our customers through the present situation.
Steps We’re Taking - We have also implemented other precautionary measures at our branches and other office locations. We have ensured that as many staff members as possible may work remotely without interruption or lapse in customer service. We are avoiding large gatherings by rescheduling meetings as conference calls or webinars or by postponing non-essential events altogether. We have postponed all non-essential business travel in the short-term. Per CDC guidelines, we are cleaning and disinfecting customer areas and support facility common areas more frequently and ensuring hand sanitizer and other cleaning products are readily available. In particular, we have increased the regular cleaning of high frequency touch point areas such as handrails, door handles, and teller desks. We are urging employees that have symptoms or that have been exposed to someone with symptoms to stay home.
Steps You Can Take - Please remember to follow the guidance provided by the CDC to help prevent the spread of diseases. Visit the CDC website or your local public health authority’s website for the most recent information. Beware of scams by staying on the look-out for suspicious email, text messages, or phone calls – especially fraudulent government agency or donation schemes.
We remain committed to working with our customers during this stressful time. We will continue to closely monitor the situation and evaluate the need for additional measures to support our customers, colleagues, and communities, should those needs arise.