|How do I log in to Online Banking or Xpress by FCB?
Online Banking and Xpress by FCB share the same secure technology platform, and you login with your Username and Password.
After you have completed Two-Factor Authentication, if you have issues logging in, "click Forgot Password", to help regain your access. If you have not completed Two-Factor Authentication, please contact Client Care at (800) 971-4671.
|How do I enroll in Online Banking or Xpress by FCB?
||You can enroll in Online or Mobile banking, by clicking this link or by clicking enroll on the FirstCommunityBank.com or our mobile app, Xpress by FCB.
|What is Two-Factor Authentication (2FA), and how does it work?
Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information where users provide two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline).
Once this information is entered, you’ll choose one of three options to receive a one-time verification code: text message or automated phone call to the phone number you just entered, or by using the Authenticator Mobile App, Authy.
After you enter your verification code, you have the ability to not use a code again for the computer you are logging in by selecting “Don’t ask for code again on this computer.” If you choose this option, you will not be prompted to enter a verification code during each login on this computer. Do not select this option on a shared or public computer.
|What Web Browsers are supported?
We recommend updating to the most current version of Google Chrome, Apple Safari (on Apple devices only), Microsoft Edge, or Firefox. Note: Microsoft’s Internet Explorer is not a supported browser!
|How do I pay a bill?
You can pay your monthly bills to a company or send personal payments or gifts. To pay a bill, "click Payments". "Select Payees" to set up new or view existing payees.
You may also set up a Payee by selecting the shortcut “Pay” tile on the Dashboard and following instructions from there.
|I am enrolled in eStatements. How do I see them?
You can enroll or view your eStatements by clicking any individual account from the dashboard and in the following menu "select e-Documents".
|Do you offer Alerts inside Online Banking?
You will get personalized Alerts with granular control over notifications in both Online Banking and the Xpress by FCB mobile app, allowing you to customize the specifics on your alerts.
Can Businesses Checking customers use Online Banking?
Online Banking is available for Business Checking customers, with expanded features to accommodate customers with ACH generation for payroll or Online Wire Cash Management services
If you have additional questions or want to learn more about what we can do to help your business, please call us at (855) 529-7945
or email us at TreasuryServices@fcbinc.com.
FYI, Business Checking customers who use ACH generation
or Online Wire
from Treasury Services will still need their Token code as they do today but will only be prompted for this code upon entering the Cash Management menu option after login.
Once you have verified your Token and are in the Cash Management Section, you can return to Online Banking by "clicking the Dashboard," menu option.
The Token code authentication is different than the Two-Factor Authentication (2FA) necessary to complete Online Banking login.
|Is the Dashboard customizable?
The menu and general layout of the Dashboard is built to focus on your accounts first, but you have the ability to create it to fit your needs best. You can even include non-First Community Bank accounts. To modify your account view, "click on the three-dot menu (…)" in the upper-left corner of the Account section on the Dashboard or on the Accounts page available from the menu.
You may also modify the order, size, and visibility of most other topics on the Dashboard. To change the order and visibility of topics, "click on the three-dot menu (…)" in the upper-right corner of that topic and choose "Organize Dashboard". There is also an "Organize Dashboard" button at the bottom of the Dashboard that will allow you to drag and drop topics to determine their locations. All visible topics will be represented on this menu. To add hidden topics, "click the “+ Add a card” and "click the X" to the right of the card to change the visibility of that topic to hidden.
To change the size of the topic, "click the three-dot menu (…)" in the upper-right of the topic and change the card size, if it may be edited. Not all topics offer different sizes.
Online Banking and Xpress by FCB dashboards do not share exactly the same design, meaning you can create a different layout for each.
|Do you have budgeting tool?
Inside Online Banking and the Xpress by FCB app we have included MyFinance a free, full service financial product, that goes way beyond typical budgeting tool.
MyFinance has a simple to use budgeting component, but is packed with so much more:
- All of your First Community Bank accounts and activities are available inside MyFinance. What makes MyFinance so powerful is you can easily add Accounts, Loans, and even Retirement Accounts from most financial institutions and Brokerages.
- Customizable budgeting allows you to track spending for all linked accounts, based on transaction type, and you can easily stay informed on your progress with alerts tied to specific budgets.
- A calendar-based, cash-flow process allows you to look back or plan head to follow all of your bills and income in the same place.
- Set goals built around your specifics. Saving for a new car or that dream home, or paying of a credit card or student loans? With the ability to use a premade template or building a custom goal from scratch, MyFinance has you covered.
- View your net worth or its track your progress over time. The more linked accounts you have in MyFinance, you get a better approximation of your net worth.
- Clean and simple charts and graphs are created to keep you informed at a glance.
With MyFinance being built into both Online Banking and our Xpress by FCB app, enrolled customers can check it out today. MyFinance is the same application in both Online Banking and the Xpress by FCB app, meaning all linked accounts, budgets, and goals are the same, regardless of how you access MyFinance.
To view MyFinance inside the Xpress by FCB app: after you log in, "choose MyFinance" in the vertical menu at the top left. To view MyFinance inside Online Banking [AKA Browser-based Banking]: after you log in, "click Accounts" and chose any of your linked accounts, after the account details load, you click on the button labeled "MyFinance" to launch the budgeting tool.