How to Log In on September 14th 

Access from a Web Browser on any Device  Access using the Upgraded Mobile App
  1. The new First Community Bank Online Banking will be available starting September 14th. Visit FirstCommunityBank.com and click the log in button.
  2. You log in using the same Username and Password that you use today. If you do not know your Username or Password, please contact Client Care at (800) 971-4671. 
  3. Once you log in, you will be prompted to set up Two-Factor Authentication. This step will ask for a phone number used to validate future login attempts. 
  4. Finally you will be prompted to receive a one-time verification code by either: Text message to the phone number you just entered, Automated phone call to the phone number you just entered, or by using the Authenticator Mobile App, Authy.
  1. The new First Community Bank mobile app will be available starting September 14th.
  2. Current Mobile Banking customers will be prompted to upgrade when you open your existing app. For customers wanting to enroll in mobile banking, on September 14th, you can download the upgraded app in either the Apple Store or Google Play Store, search for the "Xpress by FCB," and look for our logo.
  3. You log in using the same Username and Password that you use today. If you do not know your Username or Password, please contact Client Care at (800) 971-4671. 
  4. Finally you will be prompted to receive a one-time verification code by either: Text message to the phone number you just entered, Automated phone call to the phone number you just entered, or by using the Authenticator Mobile App, Authy.
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Existing Online Banking and Mobile Banking Users

Questions Answers
What do I need to do to prepare for the upgrade?
For Online Banking Users:
  • Verify you have a compatible web browser installed: Google Chrome, Apple Safari, Microsoft Edge, or Firefox. NOTE: Microsoft explorer is not supported. 
  • Verify we have your most current email inside Online Banking.
  • Watch your inbox for messages with more details as we approach the upgrade. 
  • Then on September 14th, you log in the same way.
For Mobile Banking Users:
  • You will be prompted to upgrade to a new App Version September 14th or whenever you log in thereafter.
  • For mobile users today who authenticate using Face ID or thumbprint verification to log in, we recommend you know your User Name and Password prior to logging into the new Mobile App on September 14th.  
How do I log in after the upgrade?
You use the same Username and Password you use today to log in. You will be prompted to enter a phone number. 

If you do not know your Username or Password, please contact Client Care at (800) 971-4671.
What is Two-Factor Authentication (2FA), and how does it work? 

Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information when users provide two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline).

Once this information is entered, you’ll choose one of three options to receive a one-time verification code: Text message to the phone number you just entered, Automated phone call to the phone number you just entered, or by using the Authenticator Mobile App, Authy.

After you enter your verification code, you have the ability to not use a code again for the computer you are logging in by selecting “Don’t ask for code again on this computer.” If you choose this option, you will not be prompted to enter a verification code during each login on this computer. Do not select this option on a shared or public computer.

What Web Browsers does the upgrade support? 
We recommend upgrading to the most current version of either Google Chrome, Apple Safari (Only for Apple Devices), Microsoft Edge, or Firefox. NOTE: Microsoft Internet Explorer is not a supported browser! 
I am enrolled in eStatements. Will I need to re-enroll again after the upgrade?
If you are enrolled before the upgrade, you will remain enrolled after the upgrade. You can enroll in eStatements today inside Online Banking. 

Once the upgrade is complete, you can enroll or view your eStatements by clicking any individual account from the dashboard and in the following menu select e-Documents
How will Alerts I have in Online Banking work after the upgrade?
Once the upgrade is complete, you will need to re-enter alerts. Ready for some good news? You will get personalized control over these notifications, allowing you to customize the specifics on your alerts.

How will this affect Business customers with Online Banking?

Our upgraded Business Online Banking will look and function for business customers, very similar to how it will works for retail customers. After the upgrade, Business customers will be prompted to set up Two-Factor Authentication (2FA), just like retail customers. This one-time setup is required for all Online Banking customers.
 
Business customers who use ACH generation or Online Wire from Treasury Services will still need their Token code as they do today but will only be prompted for this code upon entering the Cash Management menu option after login. Today, these customers are prompted for the Token after entering a Username and Password. After the upgrade, you will be able to log in without the Token. This is different than the Two-Factor Authentication (2FA) necessary to complete login. This change only affects Business customers who use ACH generation or Online Wire from Treasury Services. Once you have verified your Token and are in the Cash Management Section, you can return to Online Banking by clicking the Dashboard menu option.
 
If you have additional questions or want to learn more about what we can do to help your business, please call us at (855) 529-7945 or email us at TreasuryServices@fcbinc.com.

Additional Mobile Banking Topics

Questions Answers
How do I log in after the upgrade on the Mobile App?
The new First Community Bank mobile app will be available starting September 14th.
 
To get started, download the upgraded app in either the Apple Store or Google Play Store, search for the "Xpress by FCB," and look for our logo. For existing Mobile Banking customers, you will be prompted to upgrade when you open your existing app.

Log in using the same Username and Password that you use today. If you do not know your Username or Password, please contact Client Care at (800) 971-4671
Does Two-Factor Authentication (2FA) disable Face ID or thumbprint verification for log-in purposes?  After initial login is complete and Two-Factor Authentication (2FA) is set up in the upgrade, you can turn on Face ID or thumbprint verification for login. 
What devices are supported by the upgraded Mobile App? We support iPhone and iPad devices running iOS version 11 or higher, and Android phones and tablets with version 5.0 or higher. Mobile Banking also requires internet access.
Will my transaction history be in the new app? Yes, we'll bring over all of the transactions you see today.
What is MyCardRules, and how do I enroll?
MyCardRules is a feature integrated into the upgraded Mobile App that allows you to take control of your Debit Card. Shopping and lose your card? You can disable the card until you find it! You can even allow your card to only be used when it’s near your cell phone. It’s perfect for vacation!
 
Any Debit Cards linked to accounts you see in Online Banking should be automatically enrolled in the upgrade.
Will Mobile Deposit still work, or do I need to enroll again? 
For Mobile Banking customers who have previously enrolled, that functionality will be automatically activated during the upgrade.

Want to enroll today? It's easy to enroll. Retail customers simply click Deposits in the main menu of our  Mobile Banking app to begin the registration process.

Business customers may contact their local branch or First Community Bank's Treasury Services team, at (855) 529-7945 or by email at TreasuryServices@fcbinc.com to register. 
 
* Subject to requirements. $1 per deposit fee for businesses  
** Items presented for Mobile Deposits must be endorsed "for mobile deposit only at First Community Bank" 

Bill Pay Transactions and other Topics

Questions Answers
How will Bill Pay work during and after the upgrade? All scheduled payments and bill payees you have previously entered will be  automatically imported during the upgrade. 
How will scheduled transfers work during and after the upgrade? All scheduled and recurring transfers between First Community Bank accounts will continue and operate the same.
How will Alerts I have in Online Banking work after the upgrade?
Once the upgrade is complete, you will need to re-enter alerts. Ready for some good news? You will get personalized control over these notifications, allowing you to customize the specifics on your alerts.