Internet Banking Agreement Disclosure
Please read this agreement carefully before following the link at the bottom of this page.
Introduction
This Internet Banking Agreement and Disclosure governs your use of
Internet Banking. Throughout this web site the Agreement and Disclosure
will be referred to as "Agreement". By using Internet Banking,
you agree to all of the terms of this Agreement. Please read it
carefully and keep a copy for your records. Any fees associated with
this service can be viewed at the Fees Section.
Definitions
You or Your - The person(s) subscribing to or using Internet Banking.
We, Us, or Our - Refers to First Community Bank and any agent,
independent contractor, designee, or assignee First Community Bank may
involve in the provision of Internet Banking.
Business Day - Any calendar day other than Saturday, Sunday, or
any holidays recognized by First Community Bank. Bill payments are
processed on all business days that both the Federal Reserve Bank and
the US Postal System are operating and open for business.
Business Day Cut-Off - First Community Bank primary banking
offices are located in your city's name and base our business day on the
Eastern Daylight Time zone. For posting purposes, the bank will process
all transactions completed by 4:00PM on that business date. Transactions
completed after 4:00PM, including transfers, will be processed on the
following business day. Bill pay cut-off time is 12:59PM.
Privacy Statement - First Community Bank understands how
important privacy is to our customers. We have taken steps to insure
your security and privacy for your personal and financial dealings with
the bank. Our customer privacy statement can be obtained by clicking on
the following link Privacy Statement.
About Internet Banking
First Community Bank's Internet Banking consists of an online
banking web site that provides a complete array of financial services to
its customers. First Community Bank allows customers to access their
data with up to 24 months of full statements and complete transaction
detail.
The Internet Banking system that is accessible by First Community
Bank's customers over the Internet currently consists of:
|
Account Inquiries, balances, rates, etc. |
Secure Applications |
|
Account transfers |
View Detailed Transactions |
| Secure E-mails |
Payments to our loan accounts |
|
Transaction Downloads |
Up to 24 Months of Historical Transactions and Statements |
|
Various bookkeeping services |
|
For customers who select Bill Payment, these additional functions are available:
|
One-time Payments |
Fixed Recurring Payments |
|
Occasional Payments |
Variable Recurring Payments |
Internet Security Information
First Community Bank's Internet Banking system is part of the
FundsXpress Financial Network that utilizes a comprehensive security
strategy to protect your accounts and transactions conducted over the
Internet. In-depth information on many of the techniques and features
employed by the system can be viewed or printed from our website where
the system's consumer or commercial features are explained under the
link for Security.
In addition to our log-on security, we use the SSL (secure socket layer) encryption technology for everything
you do in the Internet Banking system. This technology is automatically
activated by your browser when it attempts to connect to our system and
it will support either the 40 or 128 bit key lengths, although we will
warn you when your browser is set to use the lower security level
encryption of 40 bits. Whenever SSL is securing your communications, the
browser will typically indicate the secure session by
changing the appearance of a small icon of a padlock at the bottom of
the screen from open to locked. What this means to you is that your
communications are scrambled from your browser to our servers at all
times so no unauthorized party can read the information as it is carried
over the Internet.
In addition, our servers have been certified by a Certificate Authority that will assure you that you are
actually talking to our servers instead of someone pretending to be us.
(If you are using an older browser, such as anything prior to than
versions 4.0 on Netscape or Internet Explorer, the Certificate
Authorities key may be expired and you may need to update it on
your browser. You can obtain instructions on how to do this by clicking
here http://www.fundsxpress.com/3x.html
or on the Attention users of Netscape 3.x and I.E. 3.x link located above the Log On icon on the Internet Banking system login page.)
During your use of the Internet Banking system, we will pass a cookie to your browser for identifying you during the
session. We do not (and can not) use our cookies to obtain new
information about you. A cookie is security data that is
given to a browser by a web server that is returned by the browser on
subsequent transmissions to identify the user and encryption
information. When you log onto the system, this cookie enables us to
process multiple transactions during the session without you having to
provide your Access ID and passcode for each individual transaction.
When you log off, or after ten minutes, the cookie is no longer accepted
and must be renewed by requiring the passcode to be reentered. A new
cookie is used for each session. That way, no one can use the cookie to
access your account.
In addition to the security measures described above, there may be
other security notices posted on the website regarding security issues.
It is your responsibility to read all applicable notices. One of the
main security features guarding the use of the Internet Banking system
is the unique combination of your Access Code and Passcode. It is
important that you keep your Passcode secret. We will not be liable for
any losses resulting from your permitting other persons to use your
Access Code and Passcode to access the system.
If you have more questions about our security systems for conducting
transactions safely over the Internet, contact our Internet Banking
department.
Registration Process
The Internet Banking service requires that the customer complete the
initial registration process. This involves completing a secure online
application that will identify your First Community Bank location and
all the information that we will need to enable the service. The
Internet Banking department will verify the information you submitted
for accuracy and authorizations. Within a few days, you will be notified
when your account will be activated.
Log-On Security
Security is very important to the Internet Banking system. At the
time you request the service, you will select a unique Access
ID and then choose a passcode that will be used to
gain access to the system. Prior to activation, the Internet Banking
department will verify your identity and authorization to information
associated with the accounts that you requested tied to the service. To
assist our customers make a good secure passcode selection, our system
uses a program called a passcode cracker that will not allow
words found in a dictionary or associated with your name, address or
other personal information. The system will provide helpful tips to help
you select a good passcode.
To help prevent unauthorized access and ensure the security of your
accounts, we will end your online session if we have detected no
activity for 10 minutes. This is to protect you in case you accidentally
leave your computer unattended after you logged on. When you return to
your computer, you will be prompted to re-enter your passcode and your
session will continue where you left off.
Because your passcode is used to access your accounts, you should
treat it as you would any other sensitive personal data. You should
carefully select a passcode that is hard to guess. (The passcode
cracker will encourage you to stay away from names, dates, and
information that may easily be guessed). Keep your passcode safe.
Memorize your passcode and never tell it to anyone. You may consider
changing your passcode occasionally, such as every 90 days. This can be
done at any time after you logged on from the services menu.
We recommend you change your password for Internet
Banking frequently. You must keep this password confidential. Your
transactions can only be made using your password, therefore, all
transactions will be deemed authorized by you even if you did not keep
your password confidential.
Accounts
You may request to access any account that you are a signer or owner. You
must have at least one type of transaction account (Savings, Money Market or
Checking Account) to have Internet Banking. If you desire services that allow you to initiate payments or transfers
from the account, you will need the required withdrawal authority over
the account to be able to complete the transaction. By using the
service, you agree to maintain one or more accounts with us and to keep
sufficient balances in any account to cover any transaction and fees
that are ultimately approved by or related to the system. If the
accounts added to the service are jointly held or have multiple signers,
you agree that access to the information and all transactions initiated
by the use of your Access Code and Passcode are authorized unless we
have been notified to cancel the service.
For personal and non-personal accounts: Internet Banking service is available
to our personal and non-personal account customers at no monthly charge for all account
information services and transfers.
The Bill Payment feature is an optional service for checking accounts.
You must specifically request to have this service added. Any fees for the
Bill Payment service are listed below in the Bill
Payment Service section and are waived for 60 days for new
accounts.
It is easy to pay bills online. Simply set up your Payees by choosing
from the database of vendors (Payees) that already exist, or by entering
necessary information to schedule a payment. We are able to process
payments to payees that have a US Postal address. Due to liability
issues, we will not accept payments to federal, state or local tax
agencies. Otherwise, there is no limit to who you pay or how many payees
you may establish. We maintain a large vendor database of regional or
national billers to make this process quicker and easier. The Bill
Payment service will also allow you to see a history of all the payments
made from your accounts.
The daily limit for the total dollars of payments approved is
governed by the system's available balance in the checking account
selected for making the payment. You can withdraw up to the system's
available balance as long as your account shows sufficient funds to
cover your payments. The payment will normally be charged to your
account on the business date that it is approved.
There is a 60 day free trial period for bill payment and Internet
Banking for new
electronic banking customers. After that, the following fees will apply:
Personal Accounts:
Internet Banking for Personal accounts: FREE
Unlimited Bill Pay with electronic-only statements: FREE
Unlimited Bill Pay without electronic-only statements: $5 per month
Business accounts:
Internet Banking for
Business accounts: FREE
Unlimited Bill Pay with electronic-only statements: FREE
Unlimited Bill Pay without electronic-only statements: $5.95
All fees are in addition to any regular account fees.
If for any reason a scheduled payment processed through system is
declined, it will automatically be rescheduled for the following
business day. The system will notify you of this action by sending you a message that will appear the next time you logon to the
system. The system will continue to attempt to pay the bill on the
following business days until there are sufficient funds or you cancel
or reschedule it.
Although transfers may be scheduled for the next business day or any
date in the future at any time, they will only be processed once a day
at our cut-off time, usually around 4:00PM EDT on any business day. Anything scheduled on a non-business day, or after the
cut-off time, will not be sent out until the following business day.
For bill payments, the cut-off time is 12:59PM EDT. If you attempt to
schedule a payment for the next day after that time, the system will notify you
that you need to change the date to the next business day. Since we must forward the funds and billing information to the payee,
some lead-time for payments is necessary. In general, the system will
attempt to tell you when you can expect the payment to be received by
the payee. The estimated payment arrival date is typically shown on the
check where you schedule the payment date below the amount line. (Our
system assumes the payee/vendor will promptly process the payment on the
business day it is received. Any delays caused by the payee/vendor would
result in additional days before the payment would show on their
records.) By using this service, you authorize us, and any third-party
payment processing agent we may use, to choose whatever method we feel
is the most effective method to process your transaction.
The time frames generally will be determined by the way the payment
is sent to the payee. If we have to send a paper check in the US Postal
system, we typically suggest sufficient time as five (5) business days
prior to the payee receiving the payment for processing at their
address. If the payee accepts the payment electronically, we generally
define sufficient time as two (2) business days prior to the payee
receiving the payment. However, we require at least 5 business
days for you to receive FundsXpress guarantee of timely payment.
Cancellation of Internet Banking
Your Internet Banking may be cancelled at any time by First Community
Bank in whole or part without prior notice due to insufficient funds in
one of your accounts or other circumstances that may create an
unanticipated liability to us. You will remain responsible for all
transactions approved by the system prior to the cancellation, and for
any other fees associated with the service. After cancellation, service
may be reinstated once sufficient funds are available in your accounts
to cover any fees and other pending transfers or debits. For security
reasons, we may terminate your access to your accounts if you have not
accessed the system at least once in a 3 month period. In order to
reinstate services, you must call Internet Banking Service Support
listed below in the Errors and Questions section.
A new userID may be required and information previously stored may be
lost.
Balance Inquiries, Bill Payments and Transfers Limitations
You may use Internet Banking to check the balance of your accounts
and to transfer funds among your accounts. According to Federal
regulations, you may not make more than six (6) pre-authorized or
automatic transfers or bill payments from your Money Market Deposit
Account or Savings Account during a given monthly statement period.
There are no limits to the number of transfers or bill payments from
your Checking Accounts. First Community Bank currently limits the
bill-payment service to only Checking Accounts.
Balances shown in your accounts may include deposits subject to
verification by us. The balance may also differ from your records due to
deposits in progress, outstanding checks or other withdrawals, payments
or charges. A transfer request may not result in immediate availability
because of the time required to process the request. If you have further
questions, contact your Internet Banking Coordinator.
The balances are updated periodically and the system will display the
most current as of date on the accounts summary
page. There may be situations that cause a delay in an update of your
balances. The system will use the most current balance available at the
time of a transaction to base our approval.
Special Information about the Stop Payment, Check Reorders, Address
Change, Order Documents, Secure E-Mail
The system includes several options under the services menu that provide a means to securely forward your request to us for
processing. Generally, requests received from the system will be
processed within one business day using procedures that would handle
similar requests received by mail or fax. If urgent action is required,
we recommend that you contact First Community Bank directly by telephone
or in person. Additional terms of acceptance or disclosures may apply on
the Stop Payment service and these terms will be disclosed at the time
you complete the request. The Stop Payment feature is designed to submit
a request to stop payment on checks you have written or electronic
drafts that are deducted from your account. There may be additional fees
associated with some of these services. This service is not available to
cancel the payments scheduled through the bill payment service. If you
have a problem or need to cancel a bill payment, you will need to
contact the Internet Banking department or use the Report A
Problem link in the Payments menu.
Our Liability for Incomplete Transactions
It is our responsibility to process all bill payments properly
initiated through the Internet Banking system in accordance with this
Agreement. We will be liable for damages, as defined in this Agreement,
where the system caused a payment delay or failed to process a payment
in accordance with this Agreement. Transfers will be processed within
two business days of the completed transfer transaction. We will not be
liable if any of the following occurs:
1. Funds are not showing on the system's available balance in your
account that is to pay for the bill or transfer at the time of
transaction.
2. Funds are subject to legal process or other encumbrances
restricting the payment or transfer.
3. You had knowledge of or questions about the possible malfunction
of the system when you initiated the transaction.
4. Any information provided by you about the Payee is incorrect.
5. There are any delays in the handling of the payment by the Payees.
6. Natural disasters (fire, flood, tornado, etc.) or other
uncontrollable circumstances (mail delays, power failures, etc.) prevent
proper completion and delivery of transactions.
7. Other applicable laws and/or regulations exempt us from liability.
8. It can be shown that the merchant or payee received the payment
within the normal delivery timeframe and failed to process the payment
through no fault of Internet Banking or our service providers.
9. It can be shown that the delay was caused by mailing delays by the
US Post Office.
Notice of Your Rights and Liabilities
Notify us immediately if your Access ID and Passcode have been
compromised, lost, stolen or used without your
authorization. Failure to notify us immediately could
result in the loss of all money accessible by the Passcode plus your
maximum overdraft line of credit, if you have one. Telephoning us at the
number listed below in the Errors and Questions
section is the best way of limiting your possible loss.
If we are notified within two (2) business days after you discover
that your Access ID and Passcode has been compromised, lost or stolen,
you can lose no more than $50 if someone used it without your
permission. If you do not notify us within two (2) business days, and we
can prove we could have prevented someone from using the Access ID and
Passcode without your permission, you could lose as much as $500.
If your statement shows unauthorized transfers, notify us within 60
days after the statement is mailed to you or viewed on your computer.
After 60 days, if we can prove that we could have stopped someone from
taking the money if we had been told, you may not get back any money
from us. If a good reason, such as a long trip or hospital stay, kept
you from telling us, we may extend the time periods to a reasonable
time.
We recommend you change your password for Internet
Banking frequently. You must keep this password confidential. Your
transactions can only be made using your password, therefore, all
transactions will be deemed authorized by you even if you did not keep
your password confidential.
In cases of errors or questions concerning transactions completed
with Internet Banking, do one of the following, as soon as possible:
1. Telephone Internet Banking Department at (614) 239-4600;
or
2. Write to First Community Bank, Internet Banking Department, 4300
E. Broad Street, Columbus, OH 43213; or
3. Initiate a payment inquiry on your PC through e-mail to info@firstcommunitybank.com
We must hear from you within 60 days after you receive the first
statement or notification in which the error or problem appeared. Please
include the following information:
1. Name
2. Account Number and your Access ID
3. Description of the error or what you are unsure about, plus an
explanation of why you believe it is an error or why you need more
information.
4. Tell us the amount of the error.
For a Bill Payer error tell us:
| • |
Checking account number used to pay the bill |
| • |
Payee name |
| • |
Date the payment sent |
| • |
Confirmation number |
| • |
Payment amount |
| • |
Payee account number for the payment in question. |
We will tell you the results of our investigation within ten (10)
business days after we hear from you (20 business days if the
transaction involved a new account). If we need more time we may take up
to 45 business days to investigate (90 business days if the transaction
involved a new account). If we choose to take up to 45 business days, we
will give you a provisional credit to your account within ten (10)
business days (20 business days if the transaction involved a new
account). Your account is considered a new account for the first 30 days
after the first deposit is made, unless each of you already has an
established account with us before this account is opened. If we decide
there was no error, we will furnish you with a written explanation
within three (3) business days after the investigation is complete.
Disclosure of Account Information to Third Parties
Information to third parties about your account(s) or the
transaction(s) you make will only be disclosed if at least one of the
following applies:
1. It is necessary to complete a transaction.
2. To verify the existence and condition of your account.
3. To comply with a governmental agency or court order.
4. If permission is given to us by you, which we may require to be in
writing.
5. To collect information for internal use, the use of our service
providers, and our servicing agents and contractors concerning our
electronic funds transfer service.
6. It involves a claim by or against us concerning a deposit to or
withdrawal from your account.
7. Where otherwise required or permitted under state or federal laws
and/or regulations.
No Signature Requirements
When any payment or other on-line service generates items to be
charged to your account, you agree that we may debit the designated
account, or the account on which the item is drawn, without requiring
your signature on the item and without any notice to you.
Virus Protection
First Community Bank is not responsible for any electronic virus or
viruses that you may encounter. We encourage our customers to routinely
scan their PC and diskettes using a reliable virus product to detect and
remove any viruses. Undetected or unrepaired viruses may corrupt and
destroy your programs, files and even your hardware. Additionally, you
may unintentionally transmit the virus to other computers.
Wide Text Statements and other Special Printing Instructions
For certain accounts, our statement format may be wider than your
browser's default printer setting support and may not automatically
print correctly or cut off the right-hand side of the page. Our help section will explain how to change the browser's
printer settings to show the entire statement. Additionally, many of our
pages actually contain several areas of information. To print the
section that you want, you may want to always click once in the area
with the left mouse button to let the browser know which frame section you want to print.
Termination
You may terminate the use of Internet Banking by contacting First
Community Bank in writing by mail, e-mail, or personal delivery to First
Community Bank. If your account is closed or restricted for any reason,
Internet Banking accessibility will automatically terminate. For
security reasons, we may terminate your access to your accounts if you
have not accessed the system at least once in a 3 month period.
Governing Law
This Agreement shall be governed by and construed in accordance with
the laws of the State of Ohio.
Assignment
This agreement may not be assigned to any other party by you. We may
assign or delegate, in part or whole, to any third party.
Ownership of Material
First Community Bank is a member of the FundsXpress Financial
Network and First Community Bank's Internet Banking is a product of
FundsXpress, Inc. FundsXpress and the FundsXpress Financial Network
are a trademark of FundsXpress, Inc. Unauthorized reproduction in whole
or part is prohibited.
Amendments
Terms and conditions of this agreement may be amended in whole or
part at any time within 30 days written notification prior to the change
taking effect. If you do not agree with the change(s), you must notify
us in writing prior to the effective date to cancel your access.
Amendments or changes to term(s) or condition(s) may be made without
prior notice if it does not result in higher fees, more restrictive
service use, or increased liability to you.
Entire Agreement
For complete legal-ease disclosures, go to the Internet Banking login
screen and click on 'apply now'.
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